Privacy Policy.
Last updated: January 15, 2026
1. Introduction
ZCCM Investments Holdings Plc ("ZCCM-IH", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Investor Relations website. Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it.
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect includes: (a) Personal Data -- such as your name, email address, phone number, and mailing address that you voluntarily provide when registering for an account, subscribing to alerts, submitting feedback, or contacting us; (b) Account Data -- including your login credentials, investor preferences, and alert subscription settings; (c) Usage Data -- such as your IP address, browser type, operating system, access times, pages viewed, and the referring URL; and (d) Financial Identifiers -- such as CSD account numbers that you may provide voluntarily to link your investor account.
3. How We Use Your Information
We use the information we collect to: provide, operate, and maintain our Investor Relations website and services; send you email alerts, notifications, and updates you have subscribed to; respond to your inquiries, feedback, and support requests; improve our website, services, and user experience through analytics; administer your account and manage your preferences; comply with legal and regulatory obligations, including those of the Lusaka Securities Exchange and the Securities and Exchange Commission of Zambia; and detect, prevent, and address technical issues or security threats.
4. Cookies and Tracking Technologies
We may use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and understand how you interact with our website. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, certain features of the website may not function properly without cookies. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted).
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances: (a) with service providers who assist us in operating the website and conducting our business, subject to confidentiality agreements; (b) with regulatory authorities, stock exchanges, or law enforcement agencies when required by law or in response to legal processes; (c) to protect the rights, property, or safety of ZCCM-IH, our users, or others; and (d) in connection with a merger, acquisition, or sale of all or a portion of our assets, in which case you will be notified of any change in ownership or use of your personal data.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit, secure server infrastructure, regular security assessments, and access controls limiting who within the organisation can view your data. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security of your information.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Account information is retained for as long as your account remains active. If you request deletion of your account, we will remove your personal data within a reasonable timeframe, unless we are required to retain certain information for legal or regulatory compliance.
8. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal data, including: the right to access the personal information we hold about you; the right to request correction of inaccurate or incomplete data; the right to request deletion of your personal data; the right to withdraw consent for data processing where consent was the basis for processing; and the right to lodge a complaint with the relevant data protection authority. To exercise any of these rights, please contact us using the details provided below.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information promptly. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your country of residence. If you are located outside of Zambia, please note that we process data in Zambia and may transfer data internationally where necessary for the operation of our services. We take appropriate steps to ensure that your personal data receives an adequate level of protection in the jurisdictions in which we process it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: ZCCM Investments Holdings Plc, Investor Relations Department, Lusaka, Zambia. You may also reach us via the Contact page on this website or through the email alerts system.